Refund & Cancellation Policy

Last updated: October 8, 2025

Versant Pro Trainer App (Digital Product)

As a digital product with immediate access, the Versant Pro Trainer app is generally non-refundable after purchase or subscription activation.

Exceptions:

• Technical issues preventing service access (if no alternative solution is available)
• Billing errors or duplicate charges
• Within 7 days of first subscription if you have not used the service

Coaching Sessions

Cancellation Policy:

✓24+ hours before session: Full refund available
✗Less than 24 hours: No refund available
•No-shows: Session fee is forfeited

Subscription Cancellation

You may cancel your subscription at any time:

Cancel through your account settings
Access continues until the end of your current billing period
No partial refunds for unused time in the current billing cycle
No cancellation fees

How to Request a Refund

If you believe you qualify for a refund under our policy, please contact us:

Email: support@kojoacademy.com

Phone: +81-3-5228-1746

Business Hours: Weekdays 10:00–18:00 JST

Please include your order number, account email, and reason for the refund request. We will review your request within 3-5 business days.

Payment Disputes

If you have a dispute about a charge, please contact us directly before initiating a chargeback with your payment provider. We are committed to resolving issues fairly and promptly.

This policy complies with Japanese consumer protection laws and international payment processor requirements.